UKGC reaches £900,000 settlement with L&L Europe

The UK Gambling Commission (UKGC) has reached a settlement with online casino operator L&L Europe that provides for a payment of £900,000 ($1.2 million). The investigation focused on withdrawal practices and shortcomings in the protection of vulnerable customers. The company operates seven gambling brands in the United Kingdom and had partnered with sports betting provider Altenar in 2022.

According to the Commission, customers faced unnecessary difficulties in accessing their money. Players could only submit one withdrawal request at a time and could make a new one only after the previous request had been approved. The UKGC found this restriction unfair under the Consumer Rights Act 2015. For some customers, a manual check was carried out on every fifth or tenth withdrawal, and additional documents that could have been requested earlier were demanded. The company acknowledged the delays and said it has changed its process.

UKGC Director of Operations Sue Young said customers should be able to withdraw their winnings without facing unnecessary obstacles. She added that operators may request information at the withdrawal stage because of legal obligations, but that this did not apply in the case of L&L Europe.

The anti-money laundering and social responsibility reviews covered the 12 months between October 2024 and October 2025. The Commission found that the company relied too heavily on general financial thresholds instead of assessing individual circumstances and risk profiles. One customer made 84 failed deposit attempts in seven days because of insufficient balance, but the system did not treat this as a possible sign of harm. Two customers, aged 18 and 21, lost thousands of pounds in a short time and were not identified as high risk.