MGA and MCCAA sign player protection cooperation protocol

The Malta Gaming Authority (MGA) and the Malta Competition and Consumer Affairs Authority (MCCAA) have signed a memorandum of understanding to strengthen cooperation on consumer affairs and player protection in the gaming sector.

The memorandum will allow the two authorities to take a more coordinated approach to consumer complaints, objections and disputes that fall within the overlapping areas of their remits. The agreement creates a formal framework for cooperation, communication and the sharing of relevant information. Under it, the parties will act in accordance with applicable legal and regulatory requirements.

The two authorities will clarify their cooperation channels, setting out more clearly which institution will act on which matter. The aim is to ensure consumers are directed to the right authority and receive the support they need.

MGA Chief Executive Charles Mizzi said effective player protection cannot be achieved through strong regulatory frameworks alone, and that institutions must work together so that consumers do not fall through the gaps between their remits. Mizzi said the agreement supports a regulatory environment that puts the interests of players first.

MCCAA Board Chairperson Carmen Ciantar said consumer protection is at the centre of the authority's work. Ciantar noted that the memorandum formalises the existing constructive relationship between the two authorities and will allow consumer issues arising in the gaming sector to be addressed more efficiently.