L&L Europe to pay £900,000 over delayed withdrawals

The UK Gambling Commission has ordered L&L Europe to pay £900,000. The company faced the penalty for failing to comply with several regulatory requirements, including a breach of the Consumer Rights Act 2015.

The company, which operates seven websites, applied a term that allowed customers to make only one withdrawal request at a time. This led to payment delays between October 2024 and October 2025. Commission officials found that some withdrawal requests were held for reasons unrelated to legal or regulatory requirements. Under its "Fraud and Collusion Policy", the company also manually reviewed every fifth or tenth withdrawal for some customers. This practice also delayed payments.

The breach conflicted with Licence Condition 7.1.1 (1), which requires that the terms on which gambling services are offered are not unfair under the Consumer Rights Act. L&L Europe accepted a settlement. The Commission noted that the company cooperated throughout the review. An action plan was drawn up and the company kept the Commission regularly informed.

During the review, shortcomings were also identified in the company's anti-money laundering policies, procedures and controls. The company subsequently prepared a new money laundering and terrorist financing risk assessment specific to Great Britain.

Sue Young, the Commission's Executive Director of Operations, said the regulator will not hesitate to act against unfair practices. Young said they expect consumers to be treated fairly. In recent months the Commission has reached settlements with various firms over money laundering breaches. A breach of the Consumer Rights Act, however, is a rare occurrence.