L & L Europe Agrees to Pay £900,000

The UK Gambling Commission and L & L Europe Limited have agreed on a payment of £900,000 ($1.2 million) following a comprehensive review. The settlement, announced on Wednesday, highlighted unlawful delays to withdrawals, inadequate anti-money laundering measures and gaps in the protection of vulnerable players.

The Commission examined remote operating licence number 038758. The licence covers seven sites, including allbritishcasino.com, casinocasino.com and hypercasino.com. The breaches took place between October 2024 and October 2025. The assessment was launched after concerns emerged during a review.

A clause in the user agreement stating "only one withdrawal at a time" meant players had to wait for the previous request to be approved before submitting a new one. The regulator found this clause unfair under the Consumer Rights Act 2015. Manual reviews were also applied inconsistently. For some customers, every fifth or tenth withdrawal was checked, and additional information was requested at the time of withdrawal rather than at the start of the process.

Sue Young, the Commission's director of operations, said that a person who has winnings should be able to withdraw their money without being blocked by unfair terms or late checks. Young stressed that sanctions are mostly based on money laundering and social responsibility failures, but that the Commission will also act where gambling is not fair and open.

The review also revealed weaknesses in controls against money laundering and terrorist financing. The risk assessment relied too heavily on financial thresholds and sampling. Risk scoring remained unclear, and customers in the United Kingdom were not sufficiently distinguished from others.