Canadian player demands $930,000 from 888casino

42-year-old James Kotylak, who lives in Alberta, is in a serious dispute with 888casino over his winnings. Kotylak says that on March 16, 2026, he won consecutive rounds on Pragmatic Play's Floating Dragon: Year of the Snake and his balance rose quickly. He also says the site sent him 15 congratulatory emails during this period.

When Kotylak tried to withdraw 47,000 Canadian dollars, the site blocked the transaction. The player argues that his winnings of 1,267,003 Canadian dollars in his account were wrongfully erased. He also claims he was allowed to keep playing even after the problem was noticed, and during that time made 734 additional spins.

The company, however, maintains that the incident was a game malfunction. It states that 35,072 jackpots were paid out in error across Evoke brands and that Kotylak's winnings are part of this problem. The site says it has not rejected the request for an independent review and has advised the player to contact eCOGRA. However, eCOGRA has reported that Canadian players are currently outside its jurisdiction.

In its May assessment, the Gibraltar Gaming Division stated that there is a problem regarding the enforceability of the contract and that this should be examined by a judge. Kotylak is considering going to court, but says the legal costs are currently too high for him. In the meantime, he is trying to gather his documents and game records.