BC.GAME CEO Ali Muhanned: Players' Voices Must Be Heard

BC.GAME CEO Ali "Ako" Muhanned stated in an exclusive interview with Focus Gaming News that his priority is for players to feel heard and for the experience on offer to be continuously improved. Muhanned, who has worked behind the scenes at the company for years, is now taking on a more visible leadership role.

According to Muhanned, regular meetings with the community, a direct complaint channel and publicly available progress reports should not only increase communication but also lead to visible improvements. He said the biggest mistake operators can make is not being transparent enough with their players.

It is also reported that BC.GAME is working on new communication channels for international campaigns and in the areas of sports and entertainment. Muhanned also addressed how community feedback can influence product development, and the balance between international growth and regulatory compliance.