EGBA webinar on operator intervention after risky play

EGBA is organising a webinar on what operators do after signs of risky play have been identified. The session will look at why some messages have an impact on players while others are ignored, and how tone, timing and channel choice can be set up correctly in communication.

Experts will also discuss how to measure whether an intervention really makes a difference. The webinar is being held as part of European Safer Gambling Week, which runs from 16 to 22 November.

The event will take place on Thursday, 19 November 2026, from 11:00 to 12:00 CET, and participation is free. Throughout the week, a social media campaign and various activities will also take place across Europe.

Posts can be shared on social media using the hashtag #ESGW26. EGBA can be followed on X, LinkedIn and Instagram.